About the Role

We are seeking a highly skilled Abandoned Sales Coach (Phone) to drive conversion performance across our phone sales team. This role is responsible for improving conversion rate, average order value (AOV), and call quality by coaching agents who handle abandoned cart leads and inbound sales calls.

The ideal candidate has a strong background in high-volume phone sales environments, understands direct-response selling, and can translate call reviews into measurable performance improvement. This is a hands-on coaching role focused on execution, accountability, and revenue impact.

Key Responsibilities

• Review recorded sales calls to identify performance gaps and coaching opportunities

• Conduct structured 1:1 coaching sessions focused on:

  • Objection handling

  • Confidence and call control

  • Closing techniques

  • Offer positioning and upselling

  • Compliance and accuracy

• Monitor and track agent performance metrics, including:

  • Conversion rate

  • Average Order Value (AOV)

  • Call quality score

  • Script adherence

  • Sales consistency

• Maintain coaching logs, action plans, and follow-up schedules

• Reinforce approved scripts, rebuttals, and promotional offers

• Partner with QA, Training, and Operations to ensure coaching aligns with revenue goals

• Identify recurring issues, training gaps, or process breakdowns and recommend improvements

• Support onboarding and development of new sales agents as needed

• Help maintain a high-performance, accountability-driven sales culture

Qualifications

• 2+ years of experience as a Sales Coach, Trainer, or Team Lead in a phone or call-center environment

• Proven experience in abandoned cart sales, inbound sales, or high-volume phone sales

• Strong understanding of:

  • Sales psychology

  • Objection handling

  • Closing techniques

  • Upselling / cross-selling strategies

• Experience reviewing call recordings and providing structured, actionable feedback

• Excellent spoken and written English communication skills

• Data-driven mindset with ability to coach using metrics and performance trends

• Ability to coach underperforming agents while maintaining morale and motivation

• Background in QA, training, retention, or team leadership preferred

• Experience with CRM, dialers, or call analytics platforms

• Experience in eCommerce, supplements, or direct-response marketing is highly preferred

Technical Requirements

• Laptop or desktop with minimum 8GB RAM (Intel Core i3 or higher)

• Noise-cancelling headset with clear microphone

• Internet speed of at least 50 Mbps (wired connection preferred)

• Reliable backup internet connection

• Access to generator or backup power supply for uninterrupted work

Success in This Role Looks Like

• Increased conversion rate on abandoned leads

• Higher AOV from phone sales

• Improved call quality scores

• Stronger script adherence

• Measurable improvement in agent performance within 30–60 days